Frequently Asked Question(FAQ's)

FAQ - CARE

HOW DO I CLEAN THE OUTSIDE SHELL OF THE SADDLE CARRIER?

HOW DO I CLEAN THE FLEECE LINING?

HOW OFTEN SHOULD I CLEAN MY SADDLE CARRIER?

WHAT SHOULD I AVOID WHEN CLEANING MY SADDLE CARRIER?

FAQ - WARRANTY

WARRANTY COVERAGE

WARRANTY EXCLUSIONS

LIMITATION OF DAMAGES

FAQ - RETURNS AND EXCHANGE

WHAT IS YOUR RETURN POLICY?

HOW DO I RETURN MY ORDER?

WHAT IF I RECEIVED A DAMAGE PRODUCT, CAN I RETURN IT?

HOW DO I MAKE AN EXCHANGE?

WHAT IF I DIDN’T PURCHASE DIRECTLY FROM GRAND GALLOP WEBSITE?

WHEN I GET MY REFUND?

FAQ - SHIPPING AND DELIVERY

HOW MUCH IS SHIPPING?

HOW IS MY PACKAGE DELIVERED?

HOW DO I TRACK MY PACKAGE?

CAN I UPDATE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

WHAT IF MY PACKAGE WAS STOLEN?

FAQ - PRODUCT

DOES GRAND GALLOP SADDLE CARRIER WORKS WITH A WESTERN SADDLE?

WHAT SIZE ARE AVAILABLE FOR THE SADDLE CARRIER AND HOW TO FIND THE PERFECT FIT FOR MY SADDLE?

HOW TO MEASURE MY SADDLE AND FIND THE SIZE THAT FITS MY SADDLE?

DOES THE SADDLE CARRIER WORK WITH ALL SADDLE BRANDS?

FAQ - ORDER

HOW CAN I PLACE AN ORDER?

I CAN’T FIND MY ORDER CONFIRMATION EMAIL

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHEN WILL I BE CHARGED FOR MY ORDER?

CAN I CANCEL MY ORDER?